02

September

2020

Patch Version 1.7.14.0 Is Now Available!

The latest patch is available for download at 1700Z (10am PDT) today. To install the patch, simply close Microsoft Flight Simulator and relaunch. However, if you have experienced installation issues, we strongly advise you to do a clean install of Microsoft Flight Simulator by following the steps below:

How to Uninstall MSFS on Steam:

How to Uninstall MSFS on Microsoft Store/Game Pass:

Once uninstalled, check to make sure all files are deleted. If you have game files in a different directory than where the app is installed by default (C: drive) uninstalling the game will not delete those files.

Search for anything under ‘Microsoft.FlightSimulator_8wekyb3d8bbwe’ or ‘MicrosoftFlightSimulator’ and ensure all files are deleted.

Once the previous steps are done, you can reinstall Microsoft Flight Simulator. Make sure to follow the Download & Installation guides.

If the issue persists, please contact support via Zendesk and send us your DxDiag and Msinfo.

To create Dxdiag, simply follow these steps:

  1. In Windows, select Start and enter “dxdiag” into the search box on the taskbar. Select dxdiag from the results.
  2. In the tool, click on ‘Save All Information’ and wait a few seconds
  3. Save the file as a ‘Text File (*.txt)’ on your desktop
  4. Attach the file to your response.

To provide a Microsoft System Information MSINFO32, do the following steps below:

  1. Press Windows + R keys to open the Run command window
  2. Type msinfo32 in the dialogue box and click OK or press Enter.
  3. This will open the System Information, click File and select Export
  4. Name your file as “msinfo32.txt” and make sure it is saved as a text file (.txt).
  5. Save the file to your Desktop.

Once these files we’ll be received by our team, we’ll investigate further.

As a reminder, here are the Patch Notes released last week.

PATCH NOTES

STABILITY ISSUES

  • The title will no longer crash when different input devices/peripherals are disconnected
  • The title will no longer crash when the TBM 930 package is deleted

 

INSTALLATION ISSUES

  • The install process will no longer be blocked after a partial decompression of a package
  • The install process will no longer be blocked when a local user account includes non-ASCII characters
  • The install process will no longer be blocked after a failed connection to servers
  • The install process will no longer display an empty onboarding screen under certain conditions
  • The title will download a critical missing/deleted package to access the main menu even if the save data preference is set to offline (when an internet connection is available)

 

CONTENT MANAGER

  • The title will no longer automatically download packages that have been deleted through the content manager
  • The content manager will no longer get stuck in an infinite loading state when checked offline
  • The Creator name of the packages should now be properly updated

 

SIMCONNECT

  • Significant FPS drop when using Simconnect should no longer affect the experience

 

OPTIMIZATION

  • The performance of the title has been improved when the Display name plate option is set to active

 

MARKETPLACE

  • The correct currency is now properly updated in the marketplace